The monitor pads keep the sound coming from the speakers, not the surface they are standing on. Everything that can vibrate will colour the sound and that includes the surface that the monitors are mounted on.
The monitor pads decouple the energy from the supporting surface which in turn helps to give a more accurate monitoring environment. They are suitable for speakers up to 20kg. Their dimensions of the supporting area are 280mm long x 100mm wide x 25mm thick. They are sold as a pack of 4 pads, which is enough to isolate one pair of monitors.
Returns and refunds are arranged through our customer services department who can be contacted through the customer services form.
You should not return any items to us without contacting us by email or phone first. Any faulty, incorrect or unwanted items should be returned with an "Authorised Returns Number" - this number will be given to you via email or phone by a customer services representative.