Every order that we send out is insured against loss, theft and damage. If you do not receive your order, or receive an order which is damaged, then you should contact us through the customer services form and we will either refund you or resend the order free of charge. In the event of damage to a parcel or some of the parcel contents, you should give a detailed listing of the items affected and the nature of the damage.
For parcel loss/theft, we will resend or refund the cost of the order once the maximum delivery time has passed:
Orders to the UK & Channel Islands: 10 days from the date of despatch
Orders to Western Europe (excluding France & Italy): 28 days from the date of despatch
Orders to France, Italy & Africa: 6 weeks from the date of despatch
Orders to the rest of the world: 28 days from the date of despatch
If we experience repeated parcel theft/loss to your address or area, we may require you to use a "signed for" or trackable service (e.g. FedEx), for which you will be required to pay any additional shipping costs.