Order Errors

Mail Order

We will replace any incorrect or faulty item free of charge. Please contact us via our customer services form. We will issue you with a returns number, and may require you to return the incorrect or faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.

Should item(s) be missing from your order, then you should contact us as soon as possible through the customer services form and we will send replacements as required. Please note that due to Royal Mail (UK Postal Service) weight limits, we sometimes split larger orders (8 items or more) into separate packages. Often they will arrive at the same time but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the invoice "Parcel 1 Of 2" to show that the order has been split.

If you receive an item which you have simply ordered in error we will usually allow an return to be made, but will not refund any outgoing or return postage/shipping costs. Please note that if we receive regular requests for such returns, then we reserve the right to refuse to supply further orders.

Digital

If you download a file which is damaged or incomplete, we will replace this for you by reactivating the download link. We regret we cannot offer refunds on digital products ordered in error.