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Web Site Problems | Order Errors | Parcel Damage | Returns and Refunds
The main reason you may have problems using the Juno site is that you do not have "cookies" enabled in your web browser, or you do not have www.juno.co.uk listed as a "Trusted Issuer" of cookies. To check this in MS Internet Explorer, you should go to Tools > Internet Options > Privacy > Edit and ensure that www.juno.co.uk appears in the Managed Web sites list with an Always Allow setting.

Another likely cause of problems is that the security settings on your web browser are set too high, which prevents your computer communicating with our server properly. If using Internet Explorer, go to Tools > Internet Options > Privacy and adjust the security level slider to the "default" or medium level. For all browsers, ensure that Active Scripting and JavaScript are enabled in the browser options.

Other reasons why customers may encounter problems using the shopping cart are that (a) customers are ordering from within a firewalled company network, or (b) ordering from a non-standard PC/Mac unit (eg a games console). In both these cases, the shopping cart may not function properly, so we recommend using a normal stand-alone PC/Mac.

If you are still unable to make the shopping cart or web site work then, if possible, try using a different computer or contact us using the customer services form