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I am ordering from outside the UK and have received only part of my order - why is this?

Due to UK Post Office weight limits, we sometimes split larger orders (8 items or more) into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the invoice "Parcel 1 Of 2" to show that the order has been split.
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