What if my order is damaged in transit?
Orders are insured, so in the case of any items arriving damaged, we can issue a replacement without charge. Please contact us via our customer services enquiry form. We will issue you with a returns number and require you to return the damaged item(s), but you will be reimbursed for your return postage. Please do not return damaged items to us without contacting us first.
- How do I know if a record or CD is in stock?
- Can I order by telephone or fax?
- What forms of payment do you accept?
- How do I know you have received my order?
- How long do you take to despatch an order?
- Can I place an order now for despatch at a later date?
- I am having problems using the shopping cart - what should I do?
- Is ordering from Juno's web site secure?
- Can you guarantee delivery on or by a particular date?
- A record/CD I recently saw on the web site is no longer listed - can I still order it?
- If a record is not listed, can you order it in for me?
- Do you sell second-hand records?
- Do you give discounts for large orders?
- How long will my order take to arrive?
- Do you have a shop I can visit?
- Is it possible to collect my order from your offices, instead of having it mailed?
- When will my card be charged?
- How will the package be delivered?
- I don't want to receive any promo or white label copies - can I request this?
- Will I receive an invoice with my order?
- Can you supply a pro-forma invoice before I order?
- I am ordering from outside the EU - will VAT be deducted from my order?
- I am ordering from a company inside the EU - can you deduct VAT from my order?
- Can you supply wholesale orders to shops and distributors?
- Can I add items to an order I have already placed?
- What if my card payment is not authorized?
- What if my records are lost in the post?
- What if my order is damaged in transit?
- If I order from outside the UK, will I pay customs charges?
- What if I receive a faulty record or CD?
- What if I do not like the records I have ordered? Can I return them?
- I am ordering from outside the UK and have received only part of my order - why is this?