What if my records are lost in the post?
All orders are insured, so in the case of an order not arriving, we can issue a replacement package. In the case of UK orders, 10 calendar days must elapse after the despatch date before we consider the package to be missing; in the case of non-UK orders, one month must pass. After this time, please contact us via our customer services enquiry form to report the missing order. Please note: (i) Before a replacement package can be sent, we will require you to contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740.) (ii) If we suspect that a customer's package has been stolen in the post, we reserve the right to refuse to supply further orders.
- How do I know if a record or CD is in stock?
- Can I order by telephone or fax?
- What forms of payment do you accept?
- How do I know you have received my order?
- How long do you take to despatch an order?
- Can I place an order now for despatch at a later date?
- I am having problems using the shopping cart - what should I do?
- Is ordering from Juno's web site secure?
- Can you guarantee delivery on or by a particular date?
- A record/CD I recently saw on the web site is no longer listed - can I still order it?
- If a record is not listed, can you order it in for me?
- Do you sell second-hand records?
- Do you give discounts for large orders?
- How long will my order take to arrive?
- Do you have a shop I can visit?
- Is it possible to collect my order from your offices, instead of having it mailed?
- When will my card be charged?
- How will the package be delivered?
- I don't want to receive any promo or white label copies - can I request this?
- Will I receive an invoice with my order?
- Can you supply a pro-forma invoice before I order?
- I am ordering from outside the EU - will VAT be deducted from my order?
- I am ordering from a company inside the EU - can you deduct VAT from my order?
- Can you supply wholesale orders to shops and distributors?
- Can I add items to an order I have already placed?
- What if my card payment is not authorized?
- What if my records are lost in the post?
- What if my order is damaged in transit?
- If I order from outside the UK, will I pay customs charges?
- What if I receive a faulty record or CD?
- What if I do not like the records I have ordered? Can I return them?
- I am ordering from outside the UK and have received only part of my order - why is this?